Privacy policy
Who we are
Move-In Day is a trading name of MRV Group, registered in Scotland, company number SC715492. We are the controller of the personal information described below. You can contact us at hello@moveinday.co.uk or on 07563 418736.
What we collect and why
| What | Your name, phone number or WhatsApp number, postcode, move-in or job date, how we will get access to the property, the package you choose, and anything you write in the notes box. If you message us on WhatsApp or email, we also keep that conversation. |
|---|---|
| Why | To reply to your enquiry, prepare a quote, confirm your booking, take payment and carry out the work. |
| Legal basis | Taking steps at your request before a contract, and performing the contract (UK GDPR Article 6(1)(b)). For keeping basic business records, our legitimate interests and legal obligations (Article 6(1)(c) and (f)). |
Who we share it with
We do not sell your information. We use a small number of service providers to run the business, and they process your information on our behalf:
- Cloudflare, for hosting this website, DNS and email forwarding.
- FormSubmit, which delivers the booking form to our inbox.
- Google, for our email and, if you contact us on WhatsApp, Meta, which runs WhatsApp.
- Our payment provider, when you pay a deposit or balance.
Some of these providers are based outside the UK. Where that is the case, they use recognised safeguards such as the UK International Data Transfer Addendum or an adequacy decision.
How long we keep it
We keep enquiries that do not go ahead for up to 12 months. We keep booking and payment records for 6 years, because tax law requires it. After that we delete or anonymise them.
Cookies
This website does not set advertising or tracking cookies. Our hosting provider may use strictly necessary technical cookies for security. The site loads fonts from Google Fonts, which means your browser contacts Google’s servers when the page loads. If we add analytics later, we will update this page first.
Your rights
You can ask us to see the information we hold about you, correct it, delete it, restrict or object to how we use it, or give you a copy to move elsewhere. To do any of this, email hello@moveinday.co.uk. If you are unhappy with how we handle your information, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113. We would welcome the chance to put things right first.
Changes
If we change this policy, we will post the new version here and update the date at the top.